Privacy Policy
Version: 1.1 - OCtober 21st, 2023

PLEASE READ THE FOLLOWING PRIVACY POLICY CAREFULLY.

Your privacy is important to us, as is being transparent about how we collect, use, and share information about you. This policy is intended to help you answer these questions:

    What kind of information do we collect about you?
    How do we use the data and information we gather?
    What is the legal basis for processing the data?
    How is this data shared?
    How do we store it and secure it?
    How can you access and control the data we have about you?
    Other privacy information

This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with us, unless a different policy is displayed

This policy also explains what you can do about the data we collect about you, for example how you can object to certain uses, and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
What kind of information do we collect about you?

We collect the kind of information about you that you provide to us, that we gather automatically when you use our Services, and that other sources might provide to us. Read below for a detailed description of the kind of information we gather, store and use about you.

Account and Profile Information

We collect information about you when you register for an account, create or modify your profile, set preferences, or make purchases through the Services. You usually provide your email contact information and, in some cases, billing details when you register for the Services and purchase one of the available servicess. You might have the option of adding other data such as a display name, profile photo, and other details. This information will never be provided to a third party for the purpose of allowing them to market products and services to you.

Content you provide through our products

The Services include products that you can use to provide us with other information about you. Examples of this could be files you upload when you contact us and send us information about the services you require
.
Information you provide through our support channels

The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will probably be asked to provide contact information and other data that we will use to help you resolve the issue as quickly and effectively as possible. As we always do when dealing with personal data, we minimize the amount of information we ask you to supply to the bare minimum needed to fulfill your support request.

Billing and Payment Information

When you purchase any product on the Services we may ask you for billing details which we use to create an invoice linked to the payment. While we never ask for, nor store, payment information (all our payments are handled by external providers such as Paypal and/or Stripe), we might store payment data such as subscription ID or transaction unique identifiers to validate payments and provide you with the services you paid for.

Information we collect automatically when you use our Website

While you use the website we may keep track of certain information about you and about what features and products you require. We do this to understand better how we can improve our Services and what features you are missing so we can help you better use the platform and all its Services.

Cookies and Other Tracking Technologies

We and our third-party partners, such as our advertising and analytics partners, may use cookies and other tracking systems (e.g., pixels) to provide functionality and recognize you across different Services and devices. Please see our Cookies Policy to receive more information about this and learn how you can control or opt-out of these cookies and tracking technologies.

Other services you link to your account

We might receive information about you when you log in or link third-party services to our Services. For example, if you create an account or log into our Membership Services using your Facebook credentials, we will receive your name and email address from your Facebook profile in order to authenticate you. The information we receive when you link or integrate our Services with a third-party service depends on the settings, permissions, and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our Services.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, by mail, and by telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site.

How we use the information we collect

The way we use the information we collect about you depends on which Services you use, how you use them, and what preferences you have set up in your account. Please find below the specific ways that we use the information we collect about you.

To provide the Services

The main use we have for the information you provide us or we collect about you is to provide the Services. For example, we may use the email address and password you entered when registering to allow you to log in and uniquely identify you and your products.

To improve our Services

We are always looking for ways to make our Services more effective, faster, secure, and useful to you. We gather data and stats about your behavior on the platform to understand where we may have bottlenecks or sub-optimal blocks or to anticipate and individuate bugs that could make the whole experience of the Services become less effective than we want it to be.

To communicate with you about the Services

We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of payments due, providing customer support, and sending you other noticesand administrative messages.

To market and boost your engagement in the Services

We use your contact information, and information about how you use the Services, to send promotional communications that may be of specific interest to you, which may take the form of a “newsletter” sent to you via email. The goal of these communications is to drive engagement and maximize the quality of your experience, including information about new products or features, survey requests, and online or offline events. You can opt-out of these communications in the message itself or in your account.

For customer support

We use your information to resolve issues and respond to requests you send us, and to improve our Services.
For safety and security

We might use information about you to be alerted about suspicious or fraudulent activity, to verify the use you make of the Service, and to identify violations of our Terms of Service.

To protect our business interests and legal rights

If and when required by law or where we believe it is necessary to protect our legal rights, interests, and the interests of others, we might use the data we have about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

What is the legal basis for processing the data?

We collect, use and share the data that we have in the ways described above:

    as necessary to provide you the Services, including to operate the Services, provide customer support and personalized features, and to protect the safety and security of the Services;
    as necessary to comply with our legal obligations;
    as necessary for our (or others) legitimate interests, including our interests in providing an innovative, personalized, safe, and profitable service to our users and partners, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data

If you have consented to our use of information about you for a specific purpose, you can revoke that consent at any time - but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, you have the right to object to that use though, in some cases, this may mean losing the ability to use the Services.

How is this data shared?

Our Services are mainly designed to work without the need to share any information about you with third parties and we always aim at minimizing the amount of personal data we share with others. In particular, we will never sell or share any of your data with advertisers or third parties that might be interested in acquiring information about our users for marketing or other purposes.

This being said, there could be some very rare occasions in which some of your data might be shared with somebody else, in particular:

For collaboration

When you use the Services we might give you the option to give access to your account or to certain elements in your account (for example a website) to other users, for example, the agency that created or that you put in charge of managing that website for you. In these cases, we might share some information about your account, for example, the email address you use to access the Service.

Third-Party Apps, Social Widgets, Third-Party Widgets

You may choose to add new functionality or change the behavior of the Services by installing third-party apps, social widgets (such as the Facebook “Like Box”), or third-party widgets (such as Twitter’s “Tweet” button). Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not ours.
Compliance with Enforcement Requests and Applicable Laws

In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process, or governmental request, including to meet national security requirements, (b) enforce our agreements, policies, and terms of service, (c) protect the security or integrity of our products and services, (d) protect our company, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Business Transfers

We may share or transfer information we collect under this policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.

How do we store it and secure it?

Our hosting data provider is OVH while most of our backups and additional data are stored on Amazon AWS services, some of the most advanced and secure cloud hosting providers of the market. Both our providers are in the United States and we use the most strict and modern technical measures to secure your data.

While we implement and maintain the highest standards in IT security, no computer system is 100% bulletproof and impenetrable. Due to the intrinsic nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

How long do we keep your information?

The length of time during which we keep your information as personally identifiable depends on the type of data, and your preferences. In any case, once this period has expired we either completely delete it, anonymize it or if this is not possible (for example for backup archives where accessing this information is virtually impossible), we will securely store it and isolate it from any further use until deletion is possible.

We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, support business operations, and continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.

We retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

How can you access and control the data we have about you?

You always have access to the data we collect about you and to options to completely delete your data, download it or amend it.

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. You can exercise some of these functions by logging into the Services and using the tools available in your account. For all other requests, you may contact us and we will provide further assistance.

Access and amend information about you

From your account, you can update your profile and/or billing information or download the data we have stored about you in our database.

Remove your information and delete your account

If you wish to delete all the information we have about you, you can do so in your account or by sending us a request for closing your account and all the data we have about you. We will comply with your request in the terms and with the timeframe we outlined above.

Opt-out of certain communications

You may opt-out from receiving certain communications from us, in particular marketing newsletters. Even after you opt out of these marketing messages from us, you will continue to receive transactional messages from us regarding our Services. To opt out of all communications you need to request the cancellation of your account.
Cookies

Relevant browser-based cookie controls are described in our Cookies Policy.

Other privacy information
Our policy toward children

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

Changes to this Privacy Policy

We may change this privacy policy from time to time. We'll notify you before we make changes to this policy and give you the opportunity to review the revised policy before you choose to continue using our Products. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and delete/deactivate your account(s), as outlined above.