MobiFirst Technical Support Logo

Platform Support ► Monday ~ Friday 9:00am - 9:00pm EST

Premium Support Plan► 24 / 7

Included In All Plans
Video Tutorials 
Help Sections
Pictorials
FAQ's
Commercial Agency* Plans Include
E-mail Platform Support
After 90 Days
* Agency License (sell commercial sites)
Our Technical Support Team is dedicated to resolving platform issues related to your site* The number of support tickets received on any given day in determining a diagnosis may require a few minutes, to a number of days, in order to resolve a platform issue. If you believe you require one of our technicians to assist that's beyond the scope of standard support, please select the level of support service you require for yourself or your client's site.
NOTE: Our support team responds to tickets on a prioritized FIFO basis
*Platform issues relate to a system glitch or a corrupted file within the site
 
If you believe you require tier 2 technical support with one of our technicians
please select one of the Priority Support Services offered or subscribe to our monthly support plan
 
 
  Training Videos Technical Issues   non-technical Support Form
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🏆 Premium Priority Support Services 🏆

 
High Priority Support
$49 1st hour
$15 per ¼ hour thereafter
Sunday - Saturday / 24 hr response
 
Priority Support
$29 1st hour
$10 per ¼ hour thereafter
Monday - Saturday / 48 hr response
 
Remote Desktop Support
 In certain instances, remote desktop access will assist our support analysts
to identify specifics problems being encountered, in order to determine the errors.
add-on: $29 fixed fee*
* Optional for non-premium support
 
Advanced Support & Customization
$89 1st hour
$29 per ¼ hour thereafter
{ Need help creating a site? An issue that's outside the scope of standard support? }
{ How to prevent your media or source code from being swiped? }
{ Need a website built for a client and want to outsource it? }
{ css coding help }
 
Continue To Order
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Premium Priority Support Plan
24 / 7 Access

 

  • Unlimited Priority Support Response
  • Exclusive Private Chat for VIP Members Only
  • Includes Platform, Module, and Widget Upgrades for the current version
  • Remote Desktop Support*
  • UX Recommendations
  • * Technician requested
  • Platform Training has an additional Fee

 

Monthly / $69 (no commitment) $49 / Monthly - paid Annually (Save $240 )