Frequently Asked Questions

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Google announced in 2016 (there is a YouTube video about this) that the World is now Mobile First....NOT Mobile Friendly which is what everyone is building today. We are the only ones building all sites Mobile First then we adapt it to the other devices for a seamless site across ALL devices. The PC era is dead (not our words, see the YouTube videos).

All others out there are doing it responsive which is if you look into it means DESKTOP first design. Not MOBILE FIRST......essentially it means you are mobile last if you are just responsive design. 

YOU MUST BE MOBILE FIRST.....YOU MUST BE MOBIFIRST.

Very. But like any new product it will take time to perfect it. We find it takes a few weeks of playing with it. Remember this is a Mobile First Optimized platform so we are not like any body else out there. You are learning the future of site building so take your time.

There are two ways to approach site building. The first way is how it's been done for years...  "Desktop-First Responsive Design" Second is "Mobile-First Adaptive Design" clearly Google says that sites must be Mobile First...MOBILE FIRST!  MobiFirst is the Fix.

Follow the onboarding tutorials in step-by-step order. We highly recommend having a basic site created and open while watching the videos, to enhance your learning.  When possible, we highly recommend having a dual monitor system.

Yes, there are step by step tutorials to get you going. Also, full tutorials on how to navigate the features are all in the help section. They pop out until you watch them. Pretty much every feature has been covered in a tutorial and training session.

Yes, you can use your own domain.  We highly recommend you do so. To use your own domain, it's a simple procedure.  Add an "A" record and a CNAME record to your DNS management panel in your domain registrar (GoDaddy, NameCheap, etc...) We have extremely detailed video instructions to assist you in accomplishing this task in under 5 minutes.

The widgets and templates can be accessed by building a site first.

 

Our initial templates are imported automatically and you have the correct number depending on your offer. Our template club comes with 10 new templates once a month that you do not have to import.

 

To view existing templates, You have to create a new site in the "Mobile and desktop sites" module. Once you create a site you will be able to choose a template. After you have created a site, you can choose a page to edit, and that will let you add or change the widgets.

Yes. We have all the training videos you need to set up your first website of many websites. Our videos cover websites, widgets, and much more. We also have advanced training for CSS to turn your websites into showcases.

Yes, our server is very secure.  Unlike most CRM systems, we are what is called a "closed source system". Our system is virtually unhackable unlike open source Word Press sites. Also, we back up our platform multiple times a day 24/7/365. We are also DDOS secure as well. 

Yes. PayPal, Stripe, MailChimp and GetResponse, are currently integrated into our platform.  We also use SendGrid for SMTP for our own autoresponder. As we continually update our platform on a regular basis, we will provide more integrations.

The MobiFirst platform is fully compliant with GDPR legislation by: - having a fully GDPR-compliant Privacy and Cookies policy - explicitly requesting in the registration phase the acceptance of ToS, Privacy and Cookies policy - allowing users to manage emails and communications they will receive from the platform - allowing users to retreat their consent at any time, and ask for all their data to be erased As for websites you will build with the platform, it's up to you to make them GDPR compliant but MobiFirst gives you all the tools needed for this - from fully customizable ToS, Cookie and Privacy policies to full users management.

All of our sites have everything that Google wants to see for SEO.  Besides the Title and description, you have access to H tags, an amazing header and footer sections, high quality widgets, content blocks and especially the pageload speeds that Google is so desperate to index.  Our SEO and our websites are built just like Google has been asking for years.  Mobile First!

Yes, we are proud of our White Label offering.  Not to over do it, but, our White Label product is absolutely the closest thing to a complete "Business-in-a-box platform being offered by any website builder program.  Plus, our pricing structure is by far the best in the business.  Contact us for more information.

 

absolutely aWhy yes, we do.... and it  Will blow your mind!!! Contact us for more information.

Build your own Mobile First Sites. Full support. Coming soon will be the "Done for You" site creation service. Where we build your sites for you and you sell them for a profit.

Gather all of the text and images. You can use a site downloader such as HTTracker (free from sourceforge) and it will download the images and text. Find a template that looks good and change the text using copy and paste and insert the pictures in their correct place. Look at the results and tweak the site until it is ready to go live.

Our pricing is dependent on the plan you choose for yourself.  We offer commercial plans, that include additional one-time-offers, and we also offer a White Label plan that consists of 3 different payment options.  Commercial may already have been changed from a one-time price to a monthly price, at the time you read this FAQ. 

MobiFirst is, as you may be aware, the only Mobile-First site builder, and our current prices WILL increase over the next few months, so, get in now before our prices go up.

MobiFirst does not allow pornography, racist content, any type of "adult" or offensive content.  This includes, images, videos and gif's. Failure to keep this type of content off of our servers will result in immediate loss of all websites, and immediate termination of your account. We will not refund or pro-rate any monies paid if you violate our terms of service.

There are several great sites to measure your pagespeed loading time. Each site has different criteria they use to determine the speed your site loads.  MobiFirst utilizes many of these sites for our promotions, as well as to test our own sites.  We "recommend" https://tools.pingdom.com/ , https://gtmetrix.com/, and http://webpagetest.org/ for all your testing requirements.

 

Each section has its own limits which are in the platform for instruction.

Yes, the MobiFirst platform provides an SSL for every website created on our system.  If you use your own domain, you will have to purchase an SSL Certificate for each website/domain you create.  These certificates are one click installs, that our tech support team will install for your for no cost, however, each certificate costs $39/year for Commercial owners, and $25/year for WHITE LABEL OWNERS.

Yes we do.  MobiFirst is primarily for mobile devices, and the byproduct of this site creation happens to be one of the fastest desktop websites anywhere on the internet.  After extensive testing, it's been found that our desktop websites load faster than 95% of websites tested.

 

So, as you build your mobile first website, we also create your superfast desktop website at the same time.  You get two websites at the same time. Basically the best of both worlds.

MobiFirst is a closed source system, and you aren't able to back up your sites on our servers.  If you are concerned about your primary site, we suggest you "clone" it and save it for future use.  You may also "download" your site as another safety precaution.

 

With that said, MobiFirst does backups multiple times per day, 7 days a week, 365 days a year.  Should something untoward happen to your site, chances are you can recover it by submitting a support ticket.  MobiFirst has multiple servers to store your data, and each of these servers is constantly being backed up for all websites and domains on our platform.

Currently, if you convert a WP site to MF, you must build the site first in MF, and when it's ready to go live, you would do a CNAME change and the WP site goes away, and the MF site appears. (EXTENDED RESPONSE: The WP site stays active while you are building it's "Replacement Site" in MF, until you do a CNAME.)

Currently there is no way you can migrate your WP site to MobiFirst.  However, we are currently working on a WP Migration tool that will allow you to accomplish this.  Stay tuned, for this and many more upgrades in the near future.  MobiFirst is constantly evolving. 

Any video slows the site down... but, if they use YT or Video iframe embed code, it's minimal. (Dropbox and Amazon are what we started with... then ventured to Vimeo and a couple of other areas... MF pretty much takes the majority of video platforms... now, just add your video source and see if it loads. If not use one of our recommended sources, some are paid services) 

If it is not working in our system, it’s because your RSS feed is not correct or in the proper format.

.xml files work well, such as these on the Wall Street Journal’s RSS feeds.

https://www.wsj.com/news/rss-news-and-feeds

You can change You email address for your account by clicking your current account email in the top right of the platform. Going to “Profile” will let you change your email address used for Login. 

Webinar replays can be found in the “Help” section on the left side of the platform. Please allow up to 48 hours after Live webinars for them to be edited and uploaded within the system.

The training videos were created on a Reseller platform that may have more access and features than your current account. Reseller access will let you have complete control over the platform and all of the available modules. The platform itself is also constantly being updated and some screen may change over time as improvements are made. Please contact us if you are interested in a Reseller account.

Footer options can be accessed in the Site> Options> Footer

Widgets can currently be cloned only within the same website. To clone a widget, simply create the widget the way you would like to have it, and then save it. Go to the page you wish to clone the widget to and click “+ Add a Widget”. Near the top is a drop-down menu that says “Clone an existing widget from this site”. Clicking this will show you a list of your existing widgets, and you can click one to clone it to the current page.

 

Commercial owners, you may purchase multiple certificates here:  https://mobifirst.co/ssl  (NOTE: This link may or may not be working as our offers may change over time) 

 

White Label owners:  You get a "free" SSL Certificate for your platform, and each SSL certificate you purchase now and in the future has been heavily discounted to $25 per certificate. You would purchase each certificate for your domain inside your White Label platform.

The widgets and templates can be accessed by building a site first.

 

Our initial templates are imported automatically and you have the correct number depending on your offer. Our template club comes with 10 new templates once a month that you do not have to import. To view existing templates, You have to create a new site in the "Mobile and desktop sites" module. Once you create a site you will be able to choose a template. After you have created a site, you can choose a page to edit, and that will let you add or change the widgets.

Normally this indicates you haven't set up your DNS records in the Domain Registrar correctly.

Watch our video tutorials for GoDaddy and NameCheap.  If you have a different registrar, contact them for proper set up for your "A" record and your "CNAME" record.

 

GoDaddy: https://vimeo.com/349583485

 

NameCheap: https://vimeo.com/349583485

Reset your password by clicking on this link, entering the email address you used when you made your purchase and follow instructions.

https://member.mobifirst.co/site/forgot

You can make MobiFirst websites as GDPR compliant as possible by: - specifying your own privacy policy, tos and cookie policy in the "Options" > "Legal" section (or creating your own pages and linking them manually from the footer) - adding our GDPR-compliant cookie alert (always in the same section) - managing users (removing them from the list when they request it) in the "Options" > "Login" section.

For the Bonuses, You have to refer to your JVZoo account, and the affiliate you purchased from. After your purchase, you can verify who the affiliate was by logging into your JVZoo account https://customer.jvzoo.com/ and then clicking on the product name in your purchase list. See the screenshot below to see where to look for the affiliate name and also see where to find the bonus file button.

https://gyazo.com/4373be57bb82d0dfece23c42f1fa4155 If you cannot, find the bonus in your JVzoo account, try contacting that affiliate directly.

This is best done with a White-Label Reseller account. You can add your client as a user and give them ownership of the site in Site>Options>Owner.

For a commercial account you would need to manage the website yourself or give them your login information so they can access your account.

 

You can access SSL certificates after you have given your site a domain. You can find that in the site Options> Name, Domain & SSL.

 

In order to validate and issue the certificate, you need to follow the DNS setup instructions - in particular: - setup the CNAME for your subdomain - specify the A record and point it to our IP address, 54.39.176.175 Until both these records have been updated and saved on your domain, the certificate cannot be issued.

 

Please contact us through support when you are ready to have your SSL certificate installed. 

 

We do not include free SSL’s, Its common practice to include expenses such as domains and SSl's into the cost towards your client so that they are paying for it as part of the service.

 

Custom Free SSL's brought over from other sources are much more difficult to install and integrate properly with our system. This is a very technical process and Improper Installation can lead to server crashes, so it’s never recommended to try and bring your own SSL over and install it yourself.  We currently do not provide support for how to install a custom SSL's because of how complicated it is.

 

NOTE: If you bring your own SSL, it can take 5-7 BUSINESS DAYS for it to be vetted and installed on our servers.

Remember that in order to be embeddable a video needs to be publicly accessible. It's probably related to the permissions and privacy on that specific post. Vimeo videos must be set to public after it is uploaded, and Facebook posts must be set to public in the settings.

Maybe this article from Facebook can help you: https://www.facebook.com/help/236898969688346?helpref=related

We realize how important this step is to your successfully getting your domain online.  With that in mind, we have created the most concise video tutorials for GoDaddy and NameCheap to allow you to get your CNAME set up in the fast way possible.  Please watch the videos to eliminate any setup errors:

 

GoDaddy: https://vimeo.com/349583485


NameCheap: https://vimeo.com/349583485

 

For any other domain registrar, please contact them directly if you need assistance.  Just provide them the "A" record "value" and the CNAME "value" and they can set up your DNS records for you.

 

All registrars work with our platform you will just have to contact them.

 

You can create the site on our platform and then download all the files (HTML, CSS, images etc.) and host them wherever you want.

Just keep in mind that this will be a "snapshot" of the site, so all dynamic parts won't work (forms, ecommerce, coupons etc.) - these work only if the site stays on our servers, within our platform.

 

Currently, all Commercial and White Label owners have the ability to create and host an unlimited amount of sites.  This may or may not change as MobiFirst moves into it's next launch cycle. 

White-Label platforms are Non-Refundable and cannot be refunded. You are welcome to cancel at any time and revert back to commercial, but be aware you will lose all of your users and any custom templates or plans you have built.

 

Commercial plans can be refunded within 30 days of the initial purchase.

 

We know that MobiFirst works because we use it every day and because we have beta tested this for months and our beta testers are creating sites and building businesses with it. We know that it'll work for you as well. But just to prove that we 100% believe in MobiFirst, we will guarantee it over the next 30 days.

 

If MobiFirst doesn't work like we said it would open a support ticket with your results showing where you used it and that you followed our extensive training and then we'll look it over ourselves.

 

We have extensive training, FAQs in the support area, a Facebook group, and more to help you become successful with MobiFirst. If, after all that, you still want a refund, then we'll refund you every penny.

Unlike the majority of website hosts, we do not throttle or cut back your bandwidth for "fair useage".  We have enough servers that we are able to accommodate all the bandwidth you and your sites can generate. 

 

We hope you use lots of bandwidth, as that means you are getting a lot of traffic, and hopefully creating a good income for your and your business.

We do not support uploading of files and videos to the MobiFirst server. 

 

You can use JavaScript and CSS codes and all videos need to be installed by use of "embed" codes or links to the video from Vimeo, YouTube and any other video sites.

Please do this before we install can your certificate - NOTE- DO NOT PAY - READ FULL STATEMENT. NO REFUNDS ON SSL IF YOU DON'T FOLLOW INSTRUCTIONS.

Click on the GREEN ""Get your SSL now"" button, go through the process of purchasing, and when you get to the final step,just prior to making the payment, you should see a balance due of zero.

 If you see $.00, finish your purchase ONLY IF THE PRICE SHOWS ZERO -  and we'll get you set up.

IF there is a PRICE other than zero.... DO NOT PAY... contact support again and we will have it installed manually.

No, you can use any single use SSL certificate from anyone. 

 

However, YOU are responsible for uploading the correct files, then contacting support that they have been uploaded. 

 

NOTE: It can take 3-5 business days for your files to be fully vetted before they are approved for installation on our servers.

 

Our SSL certificates are one click, and can be installed in one day or less.

 

The pageload speed of MobiFirst, like any website is dependent on what you have on the home page.  If you use numerous videos, or add a lot of images that aren't optimized, this can slow pagespeed load times down dramatically.

 

Another area to check is that you have your DNS record properly set up, if you are using the naked URL, make sure you don't have "WWW' in your domain url.  

 

The templates you are seeing are either part of the monthly Template Club, or part of the Local Add-On OTO, which

you possibly did not purchase when you got the Commercial version.

When you first create your MobiFirst website, it will show a URL from our servers.  It is HIGHLY SUGGESTED that you create this site completely, and when it's 100% ready to go "live" you then will set up your domain name by modifying your DNS records with the appropriate "A" record and CNAME to point your domain to our servers.

MobiFirst does not support nor install ANY FREE SSL certificates such as "LetsEncrypt" on our servers.

 

Google now wants all sites secured so we recommend having an SSL.

 

Our certificates are Comodo Positive SSL Certificates. We install them for you at a cost of $39/year for commercial owners, and $25/year for White Label owners, to prevent errors and as a low-cost service. SSL certs can be difficult to install. Plus if we do it then you are guaranteed that it is installed correctly. We do this as a very popular service.

Yes, MobiFirst automatically creates an xml sitemap that you can submit to Google. Find it by navigating to yourdomain.com/sitemap.xml.

Don't be MF allows you to clone the current site. After you have worked on your site for a while, save it and clone it giving the name and s date/time. Clone your site called DEMO to "DEMO Clone 6-10-2019 2 PM" and save it. Go back and reopen the DEMO site and continue adding to it. If something goes wrong, you can return to the clone and recover all your work up to that date and time. Also, we have an Undo and Redo button to go back or forward.

Yes, you can. If you wish, you can download your MobiFirst site as a zipped html file, which you can then upload to the host of your choice.

 

Keep in mind, though, that MobiFirst optimizes your site for extremely speedy upload (an important ranking factor), so you may wish to take advantage of the hosting available through MobiFirst.

 

You will also loose access to forms, and other specialty widgets as they only function on our servers.

You can remove the header menu in the top right of your site by adding this code in the style section. You will go to the style section tab at the top. Then when at that page scroll to the bottom for "custom CSS" then simply paste this code in the very top.

@media (max-width: 768px) { 

    #mainNav { 

        display: none; 

    }

}

Widgets can currently be cloned only within the same website.

To clone a widget, simply create the widget the way you would like to have it, and then save it. Go to the page you wish to clone the widget to and click “+ Add a Widget”.

Near the top of the page is a drop-down menu that says “Clone an existing widget from this site”.

Clicking this will show you a list of your existing widgets, and you can click one to clone it to the current page.

Widget Training Videos

All The Widget Videos

Blog Widget

Easily add a full fledged blog to a page - with one click

Buttons Widget

Add buttons that link to internal, external pages or phone

Catalog Widget

Add a full fledged e-commerce page and system with a few clicks

Content Block Widget

Add text, images (also as a slider), maps or videos to a page

Coupon Widget

Easily add full-fledged and complete coupons to any page of a site

Countdown Widget

Add a nicely formatted countdown timer to your pages

Food Ordering Widget

Manage food ordering and take away easily and quickly

Form Contact Widget

Quickly create a contact section with details and a ready-made form

Form Free Widget

Create forms with all the fields you want: text, email, date pickers

Header Widget

Add a beautiful header to the page with stunning backgrounds

List Widget

FAQ is an example of the list widget. Text/Videos Pop up when subject clicked. Create a list of items: posts, products, locations, events

List Preview Widget

Show a selected, well formatted few items from any list

List RSS Widget

Quickly and easily import RSS and Atom feeds into this page

List Search Widget

Show a search form for specific lists, blog etc

Loyalty Widget

Create complete and advanced "loyalty cards" for your customers

Map Widget

Easily add a mobile and desktop responsive map to this page

Prices Widget

Show prices to visitors in an elegant grid, fully customizable

Product Widget

Show a single product that users can buy right away. Works with Catalog Widget

Real Estate Widget

Manage listings and details about apartments, houses

Features *ReSeller Only Widget

The full list of platform features, ready for your marketing site

Plans *ReSeller Only Widget

Easily show your plans so that your customers can immediately buy

Templates *ReSeller Only Widget

Show the list of available templates, in a nicely formatted way

Roadmap Widget

Create a beautiful roadmap for your launch or company

Scratch card Widget

Quickly create a "scratchcard" your users can use to play across all devices

Code Script Widget

Enter any JavaScript code that you want to embed in a specific section

Slider/Thumbnail Widget

Create a gorgeous Slider, uploading images or using the free ones in the system. Thumbnails show images in a beautiful and elegant grid of thumbnails

Facebook Like Widget

Easily add a "like" box for any Facebook page you want

Social Links Widget

Easily add links - buttons and icons - to your social profiles

Testimonials Widget

Show testimonials from customers, with pictures and links

Columns of Text Widget

Easily create columns of text with images, sliders, icons

Thumbnails Widget

Show images in a beautiful and elegant grid of thumbnails

Options/Style/Other

Training mostly on the Options Tab Section

Facebook App Training

Learn how to use the Facebook App Tool

Style/Theme Training

This training learn how to use the style section

Style Training (Colors and Fonts)

Style section on colors and fonts customization for whole platform

Picture filter

Apply Instagram "like" image filter how to use

Header Options Tab

Learn the Header in the OPTIONS Tab

Media Library

All the images you have used in your sites. Easy access to your images. Organize your images in the Options Tab

Legal and Privacy Options Tab

Legal and privacy in the OPTIONS Tab

History Options

History OPTIONS Tab

Download Sites Options Tab

How to download your sites and share OPTIONS Tab

User Management

Users need to login to access site. Must register to access your site.

Owner Options

Change the owner of a website. White Label mostly feature

Localization Options Tab

Change the way numbers and dates are displayed

Footer Options Tab

Learn the footer in the OPTIONS Tab. The bottom section of a site.

Ecommerce Options Tab

Simple ecommerce set up

Domain and name Options Tab

Set your CNAME and domains

Webinar Style Training Videos

Informal sessions on different subjects

CRM Session 1

Training Session 1 on the CRM

CRM

Easy to follow CRM Proposals and Invoices set up

Options Tab

Basic walk through of the Options Tab

Code/Script with Chad

Chad goes over the code script widget. Java code

List Search/List RSS

Chad goes over List Search and List RSS Widgets

Ecomm and Food Ordering

We go over the ecomm and food ordering section

List and List Preview

We go over the widgets in a simple training session

Form Free and Coupon Widget

MobiFirst Training Session Form Free and Coupon Widget

Blog Widget Session

We demonstrate our blog widget

Slider and Thumbnails Widget

MobiFirst Training Session 12 Slider and Thumbnails Widget

Buttons Widget

MobiFirst Training Session Buttons Widget

Product Widget

Mobifirst Training Session Product Widget

Social Media and Facebook Like

MobiFirst Training session social media and fb like widgets by chad

Header Widget

Q@A with Silvio Header Training

Managing Images

Mobifirst Training Session Managing Images

Ecommerce and Paypal

MobiFirst Training Session Ecomm and Paypal

Domains/Sub-Domains

MobiFirst Training Session Domains Sub-Domains

Invoices and Proposals

MobiFirst Training session 4 invoices and proposals

On-boarding Initial Steps

Watch these videos to get you started

Step 1

Importing Templates and tutorials for Resellers/Users. Templates import Automatically for USERS

Step 2

Picking Your Template

Step 3

Adding a New Page

Step 4

Adding a Widget

Step 5

Additional Options Mobile First Technology

Step 6

Cloning a Site

Step 7

Resizing a Widget

Step 8

Options Tab