Return Policy

 

If you are unsatisfied with the product, you may return the unused or empty V-Candy™? pack within 90 days from the purchase date for a full product refund (Shipping & Handling is not refunded). You must include your Paypal unique transaction ID# and your Paypal email for speedier refund.

Please note the following terms and conditions:

When returning product for a refund you must include:

  • Unused or full packed of V-Candy™?.( empty pack will not be refunded, we have customers who

returned 4 empty packs for refund, you don't need to consume all to know if V-Candy™ is for you or not )

  • A copy of your invoice

  • A detailed explanation for the reason of the refund request.

Pertinent Information on Returns:

  • We cannot process or refund packages marked "Return to Sender."

  • We cannot process or refund packages without a note explaining the reason for a refund request.

  • Refunds will be issued to the same credit card to which they were charged

  • There will be $10 processing fee for refund

  • No extensions to the 90 day money back guarantee may be given out at any time.

Please email us at support@VCandy.com for RMA#

Returns usually take 15 - 30 business days from the time they are received back to V-Candy™? to be processed. Usually credit card refunds take 48 - 72 hours to show up on your credit card statement after this processing time and an email confirmation will be sent to you the day it is completed